Terms & Conditions

ORDERS
We are happy to accept orders by the website, by phone, by email and in writing.
Please see the contact page for details.

DELIVERY
UK orders £4.00; for orders outside the UK please see rates at checkout.

We will acknowledge all the orders we receive and we will confirm any special requirements and the expected delivery date with you personally. We do continue to be extremely busy and as each piece is hand made to order, please allow 4 - 6 weeks for delivery. If you need a particular item for a specific date, please contact us advance to avoid disappointment.

All parcels will be sent by a guaranteed service requiring a signature.
We will phone or email when the parcel is being despatched.

PAYMENT: UK & OVERSEAS CUSTOMERS
Please pay by PayPal/credit/debit card via the checkout page on the website or we can issue a PayPal invoice.
We can also take payment by Direct Bank Transfer (UK & International orders). Please
contact us for account details.

Overseas Customers
Sales taxes imposed by your own country are the sole responsibility of the customer.

RETURNS
If for any reason you are not completely delighted with your order we will refund on any stock item returned to us in perfect condition within 10 days of receipt of goods. If you wish to exercise this right you must notify Hearth & Home Miniatures either by phone or by email. You must also pack the items carefully and (at your own expense) arrange for them to be returned in a saleable condition as soon as possible. The items will be deemed to be returned only when they are actually received by Hearth & Home Miniatures.

Any items made to customers' own specifications or clearly personalised are excluded from the right to cancel. These are bespoke products, manufactured specifically to order and therefore non-returnable (items which we would not be able to add to our normal product range).

DAMAGED GOODS
We take great care in making, handling and packaging our miniatures so they arrive in perfect condition. In the very rare event of damage in transit, please notify us immediately. We will then be happy to send a replacement on receipt of the broken item.

PRICING
All prices on our website are correct at present. Although we try to avoid increasing our prices, unexpected costs to us mean that we must reserve the right to alter these prices without notice.

COLOUR & DESIGN
All Hearth & Home Miniature models (with the exception of the wallpapers) are handmade from the raw materials. Therefore each piece may contain slight surface and colour variations which one would expect with hand production. We make every effort to display the colour of our miniatures as accurately as possible. Illustrations and specifications provided are not binding in detail. We reserve the right to alter colours, designs and dimensions if necessary.

Hearth & Home Miniature models are designed for adult collectors and are not recommended for children under 14 years of age.